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Terms of Service & Acceptable Use

Last Updated: August 30, 2026

1. Acceptance of Terms

By accessing or using CogniPitch SDR (a product of Novexic Labs) ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. AI-Generated Content & Liability Disclaimer

The Service utilizes artificial intelligence to generate outbound sales copy and research. You acknowledge that AI-generated content may contain errors, inaccuracies, or hallucinations.

You are solely responsible for reviewing, verifying, and editing all AI-generated content before deploying it in live campaigns. CogniPitch SDR (a product of Novexic Labs) assumes zero liability for any reputational damage, lost revenue, or legal consequences arising from the transmission of AI-generated emails or messages.

3. Anti-Spam & Legal Compliance (CAN-SPAM / GDPR)

CogniPitch SDR (a product of Novexic Labs) is a drafting and research tool, not a bulk email sender. By using the Service, you explicitly agree to comply with all applicable global outreach laws, including but not limited to:

  • The CAN-SPAM Act of 2003 (United States)
  • The General Data Protection Regulation (GDPR) (European Union)
  • The California Consumer Privacy Act (CCPA)

You agree not to use the Service to generate abusive, harassing, or illegal communications. We reserve the right to instantly terminate accounts found violating anti-spam laws without a refund.

4. Data Sourcing & Third-Party APIs

CogniPitch SDR (a product of Novexic Labs) aggregates professional contact data using proprietary search algorithms and third-party APIs. We do not guarantee the accuracy, deliverability, or current employment status of any sourced lead. You agree to use this data strictly for legitimate B2B outreach purposes.

5. Subscriptions, Payments & Refunds

The Service operates on a recurring subscription model ($49/month) or via prepaid one-time top-ups.

Billing & Cancellation

You may cancel your subscription at any time via the billing portal. Upon cancellation, you will retain access to your paid features until the end of your current billing cycle.

Refund Policy

Because the Service incurs immediate, irreversible server costs for AI inference and external API data retrieval the moment you generate a lead, we do not offer refunds for one-time purchases or partially used subscription cycles, unless explicitly required by consumer protection laws in your jurisdiction.

6. Limitation of Liability

Read Carefully:

IN NO EVENT SHALL COGNIPITCH SDR OR ITS CREATORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE.

7. Contact Information

If you have any questions regarding these Terms of Service or need account support, please contact us at cognipitchsdrsupport@gmail.com.